诉求与政策协同演进：基于文本挖掘的武汉东湖绿道治理研究

The Co-evolution of Public Demands and Policy: A Text Mining-Based Study on the Governance of Wuhan's East Lake Greenway

摘要:

城市绿道作为城市生态修复与公共休闲活动的关键载体，对提升城市生态环境质量和居民生活品质具有重要意义。以武汉东湖绿道为研究对象，选取2017—2024 年武汉市城市留言板留言文本，运用KH Coder 分析工具，识别市民在使用绿道过程中提出的核心诉求与突出问题，并结合政策文本，揭示市民诉求与政策要点之间的协同演进关系。结果表明，市民诉求涵盖旅游观光体验、基础设施服务、景区周边治理、道路车辆管理及交通出行规划5 个方面，其中道路车辆管理问题突出，这反映出绿道在共享建设与管理机制方面有待加强。东湖绿道政策演进呈现“生态修复-功能拓展- 精明治理”三阶段特征，与市民对绿道休闲骑行功能与智慧化建设的期望基本一致，但在无障碍设计与儿童权益保障方面有待提升。

Abstract:

Urban greenways, as crucial carriers for urban ecological restoration and public recreationalresources, play a significant role in enhancing urban environmental quality and qualityof life. Focusing on Wuhan East Lake Greenway, this study selected citizens' commentsfrom the Municipal Government Online Message Board from 2017 to 2024. Using the KHCoder tool, the study identified the core demands and prominent issues related to citizens'experiences with greenway usage and revealed the co-evolution mechanisms of thesedemands and policy priorities based on policy document analysis. The results show thatcitizens' demands cover five aspects: tourism experience, infrastructure service, governanceof greenway's surrounding areas, road-vehicle management, and transportation planning.The contradiction in road-vehicle management is prominent, and the construction andmanagement mechanism of greenway sharing needs to be strengthened. Besides, East LakeGreenway policy change shows a three-phase trajectory: ecological restoration, functionalexpansion and refined governance, which generally aligns with the public's expectations forthe greenway's cycling function and smart development. However, the accessible designand children's rights protection need to be further enhanced.